Our Services
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Voice of Customer: Understand and meet your customer's expectations with our tailored surveys that capture their true voice. Measures include CX, CSAT and CES
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Close the Loop: Enhance your customer experience continuously with AI-driven insights and action lists for your retail teams.
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Dashboards with LIVE CSAT reporting
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Data Collection: Get real-time, ground-level answers to any question about your global locations with our scalable data collection services.
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Employee Satisfaction: Measure and improve your employees' sentiment with our custom-designed satisfaction surveys.
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Field Work Services: Effortlessly conduct large-scale research for your clients with our comprehensive field work services and in store audits
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Analytics & Consulting Unlock the full potential of your CX data with our detailed reports, analysis, and field-tested best practices.
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Path To Purchase – Deep dive into the Customer path to Purchase with customer insights
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Consumer Channel Insights - by catgeory and brand
Consulting
Our Success Stories
Client A - Global Fashion / Homewares Brand
For Client A, we enhanced their customer journey, resulting in a 15% increase in customer satisfaction and a 10% rise in sales within six months.
Client B- Australian CE Retailer
With Client B, we designed and implemented a CX strategy incorporating customer surveys, focus groups and in store initiatives providing data analytics leading to a 22% improvement in customer satisfaction (CSAT ) and overall inprovement in NPS and CES. Over a 2 year period , these analytics allowed for changes in both sales and marketing strategies that reduced customer churn and increased both sales and loyalty.
Client C - Global Technology Brand
For Client C, we aligned their brand strategy with consumer insights, achieving a 15% increase in market share within their target demographics.
